/*====================================================
COMPLAINT.CSS
AMROS PROJECTS LLP
======================================================*/



/* Info Section */
.complaint-info-section {
    padding: 60px 0;
    background: #fff;
}

.section-tag {
    display: inline-block;
    padding: 8px 20px;
    background: #eaf4ff;
    color: #005BAA;
    font-size: 13px;
    font-weight: 700;
    border-radius: 50px;
    letter-spacing: 1px;
    margin-bottom: 20px;
    text-transform: uppercase;
}

.policy-card {
    background: #f8fbfd;
    padding: 30px;
    border-radius: 20px;
    border-left: 5px solid #005BAA;
    margin-bottom: 25px;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.03);
    transition: 0.3s ease;
}

.policy-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 15px 40px rgba(0, 0, 0, 0.06);
}

.policy-card h4 {
    font-size: 20px;
    color: #081c34;
    margin-bottom: 12px;
}

.policy-card p {
    font-size: 15px;
    color: #667085;
    margin-bottom: 0;
}

/* Escalation Matrix Box */
.escalation-box {
    background: #fff;
    padding: 35px;
    border-radius: 24px;
    box-shadow: 0 15px 45px rgba(0, 0, 0, 0.05);
    border: 1px solid #e8eef5;
    height: 100%;
}

.escalation-box h3 {
    font-size: 24px;
    margin-bottom: 20px;
    color: #081c34;
    border-bottom: 2px solid #e8eef5;
    padding-bottom: 15px;
}

.escalation-step {
    position: relative;
    padding-left: 30px;
    margin-bottom: 25px;
}

.escalation-step::before {
    content: "";
    position: absolute;
    left: 0;
    top: 5px;
    width: 14px;
    height: 14px;
    border-radius: 50%;
    background: #005BAA;
    border: 3px solid #eaf4ff;
}

.escalation-step:not(:last-child)::after {
    content: "";
    position: absolute;
    left: 6px;
    top: 19px;
    width: 2px;
    height: calc(100% + 12px);
    background: #e5edf5;
}

.escalation-step h5 {
    font-size: 16px;
    color: #081c34;
    margin-bottom: 4px;
    font-weight: 700;
}

.escalation-step p {
    font-size: 14px;
    color: #667085;
    margin-bottom: 0;
    line-height: 1.6;
}

/* Form Styles */
.complaint-form-section {
    padding: 60px 0;
    background: #f8fbfd;
}

.complaint-form-box {
    background: #fff;
    padding: 50px;
    border-radius: 35px;
    box-shadow: 0 25px 70px rgba(0, 0, 0, 0.08);
    position: relative;
    overflow: hidden;
}

.complaint-form-box::before {
    content: "";
    position: absolute;
    right: -120px;
    top: -120px;
    width: 260px;
    height: 260px;
    border-radius: 50%;
    background: #edf6ff;
    z-index: 1;
}

.complaint-form-box > * {
    position: relative;
    z-index: 2;
}

.complaint-form-box h3 {
    font-size: 28px;
    margin-bottom: 15px;
    color: #081c34;
}

.complaint-form-box p {
    font-size: 16px;
    color: #667085;
    margin-bottom: 35px;
}

.complaint-form-box label {
    display: block;
    font-size: 15px;
    font-weight: 600;
    margin-bottom: 10px;
    color: #344054;
}

.complaint-form-box .form-control,
.complaint-form-box .form-select {
    height: 60px;
    border-radius: 16px;
    border: 1px solid #e5edf5;
    padding: 0 20px;
    font-size: 15px;
    background: #fafcfe;
    box-shadow: none;
    transition: 0.35s;
}

.complaint-form-box textarea.form-control {
    height: auto;
    padding: 18px 20px;
    resize: none;
    min-height: 180px;
}

.complaint-form-box .form-control:focus,
.complaint-form-box .form-select:focus {
    border-color: #005BAA;
    background: #fff;
    box-shadow: 0 0 0 0.2rem rgba(0, 91, 170, 0.1);
}

.btn-primary-custom {
    padding: 16px 35px;
    background: linear-gradient(135deg, #005BAA, #0A84FF);
    color: #fff;
    border-radius: 50px;
    font-weight: 700;
    border: none;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
    transition: 0.4s;
}

.btn-primary-custom:hover {
    transform: translateY(-5px);
    box-shadow: 0 10px 25px rgba(0, 91, 170, 0.25);
    color: #fff;
}

/* File upload styling */
.custom-file-upload {
    position: relative;
    display: block;
    width: 100%;
}

.custom-file-upload input[type="file"] {
    display: none;
}

.file-upload-label {
    display: flex !important;
    align-items: center;
    justify-content: center;
    gap: 10px;
    height: 60px;
    border: 2px dashed #e5edf5;
    background: #fafcfe;
    border-radius: 16px;
    cursor: pointer;
    transition: 0.3s;
    font-weight: 500 !important;
    color: #667085 !important;
}

.file-upload-label:hover {
    border-color: #005BAA;
    background: #edf6ff;
    color: #005BAA !important;
}

/* Responsive adjustment */
@media (max-width: 991px) {
    .page-banner {
        margin-top: 80px;
        padding: 100px 0 60px;
    }
    
    .complaint-form-box {
        padding: 30px;
    }
    
    .escalation-box {
        margin-top: 30px;
    }
}